Booking and payment on-line
Bookings must be paid in full upon booking. The payment is made through the website by credit card Note: Rates and availability are subject to change before you have officially booked.
Promotion: promotion cannot be combined with others unless stated otherwise.
Vat: The price includes 10% VAT
Cancellation by guest
Booking cancellation should be advised by e-mail to email@example.com or by telephone +34 966 942 101.
1 day or more before arrival: Free cancelation.
Less then 24h before arrival: 50% of the total amount.
NO-SHOW: 100% of the total amount.
Please bear in mind that all the expenses concerning the refund will be supported by you. We recommend to have a cancellation insurance.
Cancelation policy long-stay reservations
Free cancelation up to 14 days before arrival
14 - 0 days before arrival: 100% cancelation fee
Cancellation by Gastro Group Hotel
Gastro Group Hotel refund the full amount paid.
Check-in / Check-out
Check-in: 14:00 pm and 16:00 pm. (Request information for check-in at other hours)
After 16.00:00 pm:
Keys must be collected from key boxes at the entrances of the building. The guest will receive a message with a code to open the box. Please let us know in advance advance if you arrive late. It is mandatory to complete the onlne check-in. The guest will receive a email with a link to complete the check-in online. Its also possible to send a photo of ID / Passport of all guests in advance for check-in outside reception hours.
Check-out is until 11 am.
Check out out of office hourse, keys can be left in a mail box in the reception.
Late check-out: Available on request.
Cleaning and maintenance
The apartment will be cleaned before guests arrival. Guests must leave the property in a reasonable condition. Cleaning and linens are included on the total amount of the booking. Cleanind and change of bed linen and towls once a week on bookings of 7 nights and more. During summer season: change of bed linen and towels every 4 days.
Every guest must respect the house rules. Don´t forget that you are going to stay in residential buildings. Parties and loud music are forbidden because it can disturb neighbors and they can complaint to the police. If so, it can result in an immediate eviction and guests will lose the total cost of the booking. Refund is impossible.
Smoking is not permitted in the apartments.
Guests are responsible for any damages caused in the property. We recommend guests to get an insurance.
Any complaint regarding the deposit fee or the property description should be submitted to Gastrogroup Hotel by phone : +34 966 942 101 or by e-mail: firstname.lastname@example.org in the next 48h after check-in.